WhatsApp ordering chatbot
Your store, inside your customers' WhatsApp.
Our WhatsApp chatbot, built on the Clickatell platform, turns your WhatsApp Business account into an automated ordering, payment and support channel. No app downloads needed.
At a glance
- Ordering and M-PESA payment in the chat
- Real-time order tracking
- Statements and after-sales support on demand
- Built on the Clickatell WhatsApp platform
Stop losing sales to slow websites and long processes.
Your customers already use WhatsApp every day. Bringing your catalogue, checkout and support into that chat removes friction and keeps the whole relationship in one thread.
- Zero learning curve for customers
- More completed orders through a guided conversation
- Order taking and payment updates automated
- Marketing, sales, payment and support in one thread
Everything happens in the chat.
From first hello to after-sales support, without leaving WhatsApp.
New customers register in a few messages, with no forms or app download.
Customers browse your products and prices inside the chat.
Orders are placed in the conversation and sent straight to your system.
Customers check order status at any time and receive updates automatically.
A secure STK Push prompt lets customers pay without leaving the chat.
Statements on demand, delivered in the chat.
Order confirmations, payment receipts and proactive updates.
A support menu for returns, complaints and questions.
Sell where your customers already are.
Configured around how you sell, and connected to M-PESA and your systems.
Higher engagement and conversion
A personal, guided conversation leads to more completed sales.
Operational efficiency
Repetitive order, payment and status tasks are automated, freeing your team.
One customer experience
Marketing, sales, payment and support in one continuous thread.
Enterprise-ready
Built on the secure, scalable Clickatell platform.
How we deliver your app
From your first call to an app your team and customers use every day.
1
Discover
We learn how you sell today and agree on what the app must do.
2
Build and connect
We configure the app and connect it to your ERP, M-PESA and messaging channels.
3
Launch and support
We train your team, launch, and stay on hand with support and improvements.
See the WhatsApp chatbot with your own catalogue.
Book a free demo and we will show you the app working with your own products and customers. Or call us on +254 762 820 447.
Amkatek builds ERP systems, mobile apps and payment integrations that help businesses in Kenya and Rwanda run with less paperwork and more control.
Systems
Integrations
Contact
+254 762 820 447
info@amkatek.com
Thika: Equity Plaza Building, 5th Floor
Nairobi: Suite 37B, Kahyawe Road, off Galana Road, Kilimani
© 2026 Amkatek Limited. All rights reserved.